LIVE: Utilities that Have and Have Not Suspended Disconnects Amid COVID-19

The Energy and Policy Institute is tracking which utilities are suspending disconnections during the coronavirus outbreak, as well as regulators that are mandating suspensions. The Southern Alliance for Clean Energy is re-posting on our site to spread information about utility shutoffs further.

Guest Blog | March 16, 2020 | Energy Justice, Utilities

This post is regularly updated by the Energy and Policy Institute (EPI) here. As they update their post, we will do the same. We are sharing their post on our platform to get out the message of shutoffs to a wider audience. While SACE’s work is generally limited to the Southeast, this list covers service territories across the US. 

We commend utilities who are taking steps to allow continuous coverage of utility services. However, a consistent policy that endures throughout the crisis would help ensure the safety of ALL customers. We encourage you to take action today and contact your elected officials to urge them to order utilities to suspend disconnections for the duration of the coronavirus crisis and commit to investments in energy efficiency and solar energy that lower bills and reduce pollution that harms public health.


Latest Update: August 7

If you have information to add, please fill out EPI’s survey here

COVID-19 continues to impact tens of thousands of people. Johns Hopkins reported at least 41,381 new cases in the U.S. on Wednesday, July 22. But states across the country with binding moratoriums on disconnecting utility service to customers have allowed these policies to lapse. According to a July analysis by the Center for Biological Diversity, less than half of all states currently have mandatory shutoff moratoria in place, and only a few states will have a mandatory moratorium in place by September 1.

Also, some utilities in states without binding moratoriums which made voluntary suspension policies are announcing their intention to resume cutting off people’s power due to non-payment. For instance, Oklahoma Gas & Electric announced that it is about to resume disconnecting customers. The utility’s announcement occurred as the state is reporting a surge in cases since late April. In Missouri, Liberty Utilities resumed sending disconnection notices on July 16. That stands in stark contrast to Pacific Power in Oregon, for example, whose spokesperson told the Energy and Policy Institute that it will not be disconnecting customers for the “foreseeable future.”

A recent survey by researchers at Indiana University found that “22 percent of respondents had to reduce or forgo basic household needs, like medicine or food, to pay an energy bill” in the early months of the COVID-19 crisis. The survey found that people of color, low-income customers, and households with children and the elderly are more likely to face a disconnection by their utility.

The following table details the binding moratorium end dates, as of August 7.

End dates of binding moratorium on utility disconnections : August 7
State Binding moratorium on disconnects from Governor/ Legislature/ PSC? Binding moratorium of disconnects end date Source
Alabama No
Alaska Yes November 15 or end of emergency declaration
Arizona Regulated utilities are in the summertime moratorium. Disconnects are prohibited for non-payment from June 1 through Oct. 15,15.
Arkansas Yes End of emergency declaration
California Yes Until next year
Colorado Expired June 13
Connecticut Yes End of emergency declaration
Delaware No
District of Columbia Yes 15 days after the Public Health Emergency Order has been lifted by the Mayor (Mayor has extended Order through October);
Florida No
Georgia Expired July 15 (Georgia Power); July 1 (natural gas companies);
Hawaii Expired July 31. (HECO will suspend residential and commercial service disconnections through September 1, 2020. );
Idaho No Idaho Power’s suspension remains in effect
Illinois Yes September 1
Indiana Yes August 14
Iowa Expired July 1
Kansas Expired May 31
Kentucky Yes “Until further notice”
Louisiana Expired July 16
Maine Yes September 3
Maryland Yes September 1
Massachusetts Yes October 15 (residential customers)
Michigan Expired June 12
Minnesota Yes August 12 (end of peacetime emergency order);
Mississippi Expired May 26
Missouri No (Liberty Utilities begins on July 16; Ameren begins on August 3; Evergy’s suspension is still in place);
Montana Expired June 1
Nebraska Yes for gas, No for electricity Gas – until further ordered. Electricity – NPPD continues with its suspension of disconnections.;
Nevada No
New Hampshire Yes July 18 (21 days after the fifth extention of emergency order on June 26)
New Jersey No PSEG continues with its suspension of disconnects
New Mexico Yes August 28 (end of public health emergency)
New York Yes 180 days after emergency order is lifted
North Carolina Yes/Expired Governor’s order expired on July 31 (applied to both regulated and nonregulated utilities); NCUC order expires on September 1 (applies to regulated utilities)
North Dakota No
Ohio No
Oklahoma No Oklahoma Gas & Electric will resume disconnects.
Oregon No Idaho Power’s and Pacific Power’s suspensions remain in effect
Pennsylvania Yes September 3 (90 days after emergency order is lifted)
Rhode Island Yes September 30
South Carolina Expired July 26 (end of emergency order);
South Dakota No
Tennessee Yes August 29 (end of public health emergency)
Texas Expired June 13. (Customers in the Electricity Relief Program, through August 31, includes a moratorium on disconnects for enrolled customers.);
Utah No
Vermont Yes September 30
Virginia Yes August 31
Washington Yes October 15
West Virginia No
Wisconsin Yes September 1
Wyoming No

SACE thanks E9 Insights and the Center for Biological Diversity for their work creating state trackers, which have more information, and can be found here and here.

Content below was last updated on April 22

Many utilities that sell electricity and gas around the United States are suspending disconnections of customers who do not pay their bills during the coronavirus crisis or are being ordered to suspend disconnections by regulators or other government officials.

The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. EPI reached out on Friday, March 13, to about two dozen large utility companies directly to ask whether they would be suspending disconnections. We are also crowd-sourcing updates via the survey linked from the top of the page.

Note: The tables embedded below, which EPI is updating on a rolling basis, are *not* exhaustive, particularly for smaller utilities, municipal utilities, and cooperatives. If you don’t see your utility listed here, you should call it, or your state’s public utility commission, to find out the most up-to-date information.

While most large utilities, and at least 20 states, have taken some type of action to suspend disconnections, the policies have varied in some key ways:

1. LATE FEE SUSPENSIONS: Some utilities are suspending late fee accruals during the COVID-19 crisis, and some states are ordering their suspension. Others are not. In cases where regulators or utilities are not suspending late fee accrual, customers facing hardship could face accumulated charges to pay back when the emergency is deemed over. Maryland’s order expressly prohibits the accrual of late fees. Many utilities have not yet addressed this issue.

2. RECONNECTIONS: Some utilities, and at least one state, are calling for the reconnection of previously disconnected customers as long as utilities can do so in a safe manner. Wisconsin’s order states that “Additionally, utilities must make reasonable attempts to reconnect service to an occupied dwelling that has been disconnected.” 

3. SCOPE: Some of the state and utility policies apply to all customer classes, including residential and commercial customers. Others apply only to residential customers, or even more narrowly to certain income classes in a few cases.

4. DURATION: The utilities’ and state policies vary widely when it comes to the duration of the suspensions. Longer or more open-ended policies are likely more effective at reducing customers’ anxieties during the crisis, freeing limited funds for other needs. Some suspensions have extended only through the end of March, at least as of now.

Regulatory and Government Actions

Government bodies have ordered disconnection suspensions statewide in 26 states and the District of Columbia: Arkansas, California, Colorado, Connecticut, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Michigan is requiring utilities to suspend disconnections for only low-income and senior customers, as well as for “customers exposed to, infected by or quarantined because of COVID-19.” Oklahoma and West Virginia regulators have encouraged or urged voluntary action only.

The state actions vary significantly in scope. Maryland and Texas applied the suspension only to residential customers. Texas additionally is requiring residential customers to offer proof of unemployment.

On March 30, Sen. Ed Markey (D – Mass.) and seven other senators introduced a resolution calling for electric and gas utilities to suspend disconnections and waive late fees, to make reasonable efforts to restore connection to those previously disconnected, to waive reconnection fees, and to place a moratorium on rate increases during the duration of the federal state of emergency. Sixteen Democratic U.S. Senators had previously urged Senate Majority Leader Mitch McConnell and Minority Leader Chuck Schumer to adopt a nationwide suspension of all utility disconnections as part of a third COVID-19 relief package, including the suspension of late fees and fees associated with reconnections.

Utility Actions

Many investor-owned utility companies have suspended disconnections, including Ameren, American Electric Power, Dominion Energy, Duke Energy, Evergy, FirstEnergy, Georgia Power, NV Energy, PECO, PG&E, Southern California Edison, Xcel Energy and others.

The Edison Electric Institute, which is the trade association for investor-owned utility companies, announced that all EEI member companies are suspending electricity disconnects for non-payment nationwide. A list of EEI members is available here, and a map of their service territories is available here. The American Gas Association said on Mar. 31 that its member companies “have committed to work closely with state public utility commissions to appropriately suspend disconnecting customers from their natural gas service.”

Public Service Company of New Mexico (PNM) adopted a comprehensive policy that includes:

  • Suspending electric service disconnections for nonpayment for residential and business customers, until further notice.
  • Waived late fees for residential and business customers, effective immediately, until further notice.
  • Collection and credit reporting for nonpayment have been suspended.
  • Those recently disconnected for nonpayment will have their power restored without being assessed a reconnection fee.

A municipal utility in Oregon, the Eugene Water & Electric Board (EWEB), announced a comprehensive policy: It is suspending all shutoffs, suspending late fees, increasing its budget for bill assistance, expanding its bill assistance to cover customers who experience job loss, and deferring loan payments for customers with residential or commercial energy efficiency loans upon request.

Utility Inactions, Vague Actions or Partial Actions

Other utilities have not suspended disconnections, or are not stating clearly how broadly they are applying customer relief policies.

A number of rural cooperative utilities have not suspended disconnections despite the COVID-19 crisis.

After community groups expressed concerns for days about Alabama Power’s silence on disconnections, Alabama Power stated on March 19 on its “Alabama NewsCenter” web site that “Alabama Power has been clear that we will not disconnect or charge late fees to any customer who is affected by COVID-19.” [Emphasis added.]

Alabama Power’s Southern Co. sister company, Georgia Power, had announced a clearer suspension on March 13, extending 30 days. The advocacy organization GASP (Greater Birmingham Alliance to Stop Pollution) had been calling upon Alabama Power to suspend disconnections until at earliest May 1 and to waive late payment charges. Two Alabama PSC commissioners, Twinkle Cavanaugh and Jeremy Oden, released statements about the crisis, but neither announced a formal suspension in disconnections for all utilities.

Florida Power & Light (FPL), a subsidiary of NextEra Energy, announced on March 16 that it would suspend disconnections “at least through the end of March.” FPL had initially sent customers an email on Friday, March 13 advising customers having trouble paying their bills to look to FPL, federal, state, and local resources, but did not state it was suspending disconnections, and linked to a page that did not list COVID-19 among allowable reasons for bill payment extensions. Gulf Power, another NextEra subsidiary, announced the same policy on March 17.

Community organizations are calling for FPL to extend its moratorium through Florida’s state of emergency, plus 30 days. A legislator is calling on Florida Gov. DeSantis to formally include utility disconnection suspensions in his state of emergency.

– In MichiganConsumers Energy told EPI that it is suspending shutoffs only for certain customer classes:

“We are suspending shutoffs for non-pay for low-income and senior customers beginning March 16, 2020 through April 5, 2020,” said Director of Media Relations Katie Carey. “Senior citizens and qualified low-income customers already enrolled in our Winter Protection Program have already had their end dates extended through April 30, 2020, without any additional actions required on their part.”

Deadline Detroit is reporting a similar policy from DTE Energy.

State regulators have not enacted a suspension on utility disconnections to the much broader group of customers certain to face economic hardship as a result of the COVID-19 outbreak and Michigan’s “Stay Home. Stay Safe” executive order.

– NRG Energy, with service territory across multiple states, issued a statement saying that it extended its “ongoing support to those who may need us,” but offered no comments on updates to its disconnection policies. NRG directed customers to visit the U.S. Centers for Disease Control’s website. [Update 3/24: Reliant Energy Retail Services in Texas (an NRG company) submitted a letter on 3/17 to the Public Utility Commission of Texas that it is “pausing payment-related disconnects for residential and small commercial customers.”]

Some Texas utilities have voluntarily suspended disconnects, but others have not. Retail electric providers in Texas, which has a deregulated electricity market, are still required to pay transmission utilities under normal operating rules whether a retail customer is paying them for service or not. An open meeting is scheduled at the Texas Public Utilities Commission on March 26 to discuss the COVID-19 pandemic (Project No. 50664).

Further results are below. If you know the information contained here is inaccurate or dated, or if you work for a utility with information not included here, please email EPI at [email protected]

This list is generally focused on electric and gas utilities. Food & Water Watch is keeping track of water disconnection suspensions here.

EPI thanks AppVoices and E9 Insights for their contributions to this research. AppVoices is tracking disconnections among TVA-area local power companies. E9 Insights is tracking state utility commission actions. NARUC is also tracking state actions.

Regulators or government bodies that have ordered disconnections suspended:

Utilities that have suspended disconnections:

Utilities that have not clearly suspended disconnections, or have not responded to requests for comment:

Jurisdiction Suspending disconnections? Source Notes State
Bethany (MO) utilities No 3/24 Direct email to EPI: “We have no announcement of a suspension of disconnections at this time. However, the situation is fluid and the City will be closely monitoring the situation for the next few days.” MO
Clarke Washington EMC No Clarke Washington EMC has not responded to a query from EPI. AL
Direct Energy No AZ, CA, CT, DC, DE, IL, MA, ME, MI, NH, NJ, NY, OH, PA, RI
Fort Loudoun Electric Cooperative No FLEC has suspended late penalties, and says it will work with customers on payment plans, but that it will continue to disconnect services for members who “have not responded or made arrangements.”

See Facebook posts from 3/26 and 3/27:
3/27: The Board moved unanimously … to extend the grace period for the entire Membership an additional 11 days without assessing late penalties. [General Manager Jarrod] Brackett stated he would, “begin this the next day, Friday-March 27th … This suspension of all late payment fees and penalties was put in effect for the next 30 days for all of the Cooperative’s Membership.”

“We do not want to disconnect folks,” [Brackett] added, “but we need to discuss what plans for payment you have made.”

3/26: “We will continue to leave reminder notes on past-due accounts per regulatory requirements and disconnect services when the residential or business Member have not responded or made arrangements.”

Halifax Electric Membership Cooperative (Enfield, NC) No Screenshot of Facebook conversation between customer and HEMC employee shared with EPI on 3/19 “We are not putting off service disconnects at this time but we will work with individuals on a case-by-case basis” NC
Nebraska Public Power District No EPI has reached out to NPPD for clarification NE
NRG No NRG’s retail electric provider in Texas, Reliant Energy, is pausing payment-related disconnects for residential and small commercial customers CT, DE, DC, IL, MD, MA, NJ, NY, OH, PA
PES Energize (Pulaski, TN) No Screenshot of Facebook conversation between customer and PES Energize shared with EPI on 3/15 Has not responded to query from EPI. TN
Pickwick Electric Cooperative No Did not respond to query from EPI TN
Suwannee Vally Electric, Wellborn, Florida No Direct email to EPI: “SVEC is closely monitoring the COVID-19 situation in the counties we serve. At this time, the decision to suspend all disconnects for non-payment has not been made. Instead, we are working to assist individual members who contact us about a difficulty paying their bill” FL
Tennessee Valley Electric Cooperative No 3/27: Confirmed via phone to EPI. TN
Welsh, Louisiana (Municipal utility) No Reported to EPI by Logan Burke of Alliance for Affordable Energy, who spoke with city employee. Disconnects for March have taken place. No plan to suspend them for April LA
Chickasaw Electric Cooperative No No response to inquiry from EPI TN
Holston Electric Cooperative No No response to inquiry from EPI TN
Forked Deer Electric Cooperative No No response to inquiry from EPI TN
Gibson Electric Membership Corporation No We are committed to providing safe and reliable service throughout the duration of this public health crisis and we will work with those of you who are facing disconnection on a case-by-case basis.

No response to inquiry from EPI

Meriwether Lewis Electric Cooperative No “We’ve suspended all late fees going forward. If you’re having trouble paying your bills, please call our offices.”

No response to inquiry from EPI.

Mountain Electric Cooperative No MEC is helping members who have suffered a loss of income and cannot make their bill payments due to the COVID-19 outbreak. These members should contact their local MEC office to explain their situation. Assistance is considered on a case-by-case basis and consists of special arrangements that may include waiving late fees and extending disconnection dates. This assistance will apply primarily to residential customers and small businesses that can show a loss of income and inability to make bill payments. This assistance will remain in effect until further notice. We will continue to evaluate this policy and timeframe as the situation develops. TN
Plateau Electric Cooperative No No response to inquiry from EPI TN
Southwest Tennessee Electric Membership Corporation No No response to inquiry from EPI TN
Volunteer Energy Cooperative No Several members have called asking about VEC’s policy as related to cutoff suspensions and late fee waivers in response to the coronavirus pandemic. VEC shows flexibility to members facing financial hardships, not only in response to the current situation but as a standard cooperative practice.

Anyone experiencing a hardship resulting from a loss of employment or a reduction in work hours should contact their local service center to discuss their individual situation. Our customer service representatives will offer solutions on a case by case basis, according to need.

No response to an inquiry from EPI.

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